Topics: Technology, Secretary, Learning Pages: 7 (2091 words) Published: January 20, 2015


For the effective discharge of their duties, professional secretaries must have a mastery of the basic office skills. These skills include Shorthand, type writing etc. of all these skills, shorthand happens to the most important and most challenging of all.

But in secretarial departments of most tertiary institutions, most students believed that secretaries no longer write shorthand in business offices with theinvention and installation of such machines e t c. This nation has contributed to their poor performance in the course since their interest is restricted to passing the course only and not in mastering this skill.

The purpose of the study is to determine whether secretaries still apply this skill in the discharge of their duties. In order to achieve this purpose, the research as reviewed the contributions of some anthers on the research topic. This made up their literature Review. They also selected five business organizations in Enugu state for their study. The population of her study is all the secretaries in the area of the study. They also constructed questionnaires which were distributed to all the respondents in the area of the study. These questionnaires were letter collected and the responses analyses.

After the analysis, the researchers found out that shorthand is still an indispensable tool to the practicing professional secretary in spite of the modern office equipments at her disposal. They also found out that most executives do not give office dictation often never the less, they take it for granted that the practicing professional secretary is a wizard in the art of writing shorthand.

Based on their findings, they reprimanded that students should accept the challenges posed by shorthand, take measures to master the skill and devote more time to their studies. They also recommended that lecturers should review their methods of teaching often and on to ensure adequate supervision and guidance. Having done justice to the research topic, the researchers suggested that other project researchers should investigate those areas (a) Factors responsible for student’s poor performance in shorthand. (b) Strategies for effective teaching and learning of shorthand.


In recent times, shorthand writing enjoyed wide acceptability and applicability due to the benefits inherent in its use. An advantage of short handles in the area of its cost effectiveness. The system also helps in facilitating secrecy in business transaction and for quick recording and processing of information. The need for shorthand writers increased daily with the increase industrial and business activities. It was expected that in so far as business organizations exist; speeches being delivered; that shorthand shall continue to enjoy a pride of place in business offices. But today, technology is taking the world by surprise. Modern office machines and equipment are being produced. These machines include the1.4computer, word processors. Tape Recorders, Dictating machines etc.

The problem of this study of determines;
(a) Whether technological developments have affected the application of this skill in business offices. (b) Is the practical skill of shorthand (and type writing) still a starting point. For defining the role of a secretary? Is the skill still the secretary’s? Stock-in-trade? (c) Do bosses/Executives give office dictations?

(d) What is the secretary’s attitude to applying this skill is it one Associated with pride or contempt? Do they feel that the course should been courage or phased out?


The purpose of the study is basically to investigate the secretarial profession in order to determine whether shorthand still maintain its role as a vocational tool that enables the secretary to obtain and hold interesting and rewarding position in business. Does the secretary still report to shorthand as a relief to the...
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