FORMULATION OF AN INDEX FOR STUDENT SATISFACTION IN THE UNIVERSITY OF THE PHILIPPINES, LOS BAÑOS Sheryll Elaine Solis Rigua
This study assessed the indicators and formulated an index for overall satisfaction among UPLB students. Two methods were used in formulating an index for this study, in which nine dimensions were considered. First method is through stepwise regression analysis with Categorical Principal Component Analysis (CATPCA) wherein three tests were used to evaluate the obtained components: eigenvalue criterion, cumulative percent of variance accounted for, and interpretability criterion. The number of variables in the nine dimensions was reduced using CATPCA. Since one criterion was not satisfied in CATPCA, PCA with varimax rotation was employed using the transformed variables obtained in CATPCA. Using Spearman rank order correlation analyses, fifteen variables were identified to be significantly associated to overall satisfaction. Out of the fifteen components identified earlier, regression analysis with optimal scaling resulted to thirteen components with utmost significance in the achievement of satisfaction. Furthermore, using stepwise regression analysis, ten out of the thirteen components were identified to be indicators of satisfaction which are: campus ambiance, performance of the faculty members, performance of the administrative members, variety of groups and organizations and involvement of students, extra-curricular activities and recreational areas, clarity of requirements and availability of courses offered, academic clarity and instruction quality, ease of use and quality of library resources, financial aid and student employment, and rate of expenses. Hence, based on the derived components, the students can be classified as slightly satisfied with a satisfaction index of 0.375. The second method was the procedure used in constructing the Bhutan Gross National Happiness (BGNH) Index in which a sufficiency cutoff equivalent to 7 (strongly satisfied), was used. This method classified the students as moderately satisfied with an index of 0.779. Also, the students expressed the highest level of satisfaction in the dimension faculty while least in the dimension financial. To end with, comparing the two index numbers obtained using the two methods; stepwise regression analysis produced 82.84% of the computed index numbers that were in agreement with the observed level of satisfaction while 94.39% was produced by the BGNH procedure.
KEYWORDS: index, stepwise regression analysis, CATPCA, Spearman rank order correlation, BGNH index procedure, sufficiency
TABLE OF CONTENTS 1. INTRODUCTION 1.1 Background of the Study 1.2 Statement of the Problem 1.3 Significance of the Study 1.4 Scope and Limitation 1.5 Objectives of the Study 2. REVIEW OF LITERATURE 3. METHODOLOGY 3.1 Frame Construction 3.2 Sampling Design 3.3 Sample Size Determination 3.4 The Questionnaire 3.5 Data Analysis 4. RESULTS AND DISCUSSION 4.1 Satisfaction Level of UPLB Undergraduate Students 4.2 Students’ Profile and Level of Overall Satisfaction 4.3 Stepwise Regression Analysis 4.3.1 Categorical Principal Component Analysis (CATPCA) 4.3.2 Identification of Indicators of Student Satisfaction 4.3.3 Significance of the Fifteen Components on Student Satisfaction 4.3.4 Construction of Satisfaction Index (SI) 4.4 Index Construction using the BGNH Index Procedure 4.4.1 Identification 4.4.2 Aggregation 4.5 Comparison of the Obtained Index Numbers from the Two Methods 5. SUMMARY AND CONCLUSIONS 6. RECOMMENDATIONS 7. ACKNOWLEDGEMENT 8. APPENDIX 9. REFERENCES
1. INTRODUCTION 1.1 Background of the Study Satisfaction greatly depends on how a student appreciates things for personal development. This will impose standards which will be examined on how certain factors would affect an individual’s personality. However, these factors are dictated by the environment of the student which sets his/her satisfaction. There are...
References: Alternative Indicators of Charter School Quality : Chapter Thirteen. http://www.wmich.edu/~evalctr/charter/pa_5year/chapter-3_alternative_indicators.pdf. Alves, Helena, et al. (September 2007). Student Satisfaction Index in Portuguese Public Higher Education. The Service Industries Journal, Volume 27, Number 6, pp. 795-808. Basilevsky, A. (1994). Statistical Factor Analysis and Related Methods: Theory and Application. Journal of College Student Development. Canada: John Wiley & Sons, Inc. Beltyukova, S.A., Fox, C.M. (March/April 2002). Student satisfaction as a measure of student development: Towards a universal metric. Journal of College Student Development. Blalock, H.M. (1960). Social Statistics: Second Edition. USA: McGraw – Hill, Inc. California Institute of Integral Studies. Student Satisfaction Survey. http://www.ccsu.edu/studentaffairs/CCSU%20SSI%200307.ppt. May, 2008.
Cowden, D.J., Croxton, F.E., Klein, S.(1967). Applied General Statistics: Third Edition. USA: Prentice – Hall, Inc. Curtin Annual Student Satisfaction Survey (CASS) – Report 2008 (All students at Australian campuses, University – Wide Results). November 2008. e: CurtinSurveys@curtin.edu.au Gauran, N.L. (March, 1999). Development and Evaluation of a Composite Indicator for Lake Water Quality Monitoring and Assessment: A paper submitted to the faculty of the Graduate School, University of the Philippines Los Baños, in partial fulfillment of the requirements for the degree of Doctor of Philosophy in Statistics. Grajo, J.dL. (April 2007). Analysis of the Stratification Levels of the Scholars under the DOSTSEI RA 7687 Scholarship. BS Special Problem ( STAT 190(1)). Institute of Statistics. University of the Philippines Los Baños. Gross National Happiness, The Center for Bhutan Studies: Explanation of GNH Index. http://www.grossnationalhappiness.com/gnhIndex/intruductionGNH.aspx. Gross National Happiness, The Center for Bhutan Studies: Methodology of GNH Screening Tools. http://www.grossnationalhappiness.com/screeningTools/screeningTools.aspx. Higher education survey reveals continued student satisfaction. September 12, 2007. http://www.hefce.ac.uk/news/hefce/2007/nss.htm.
Mishra.(2007). Construction of an Index by Maximization of the Sum of its Absolute Correlation Coefficients with the Constituent Variables. http://mpra.ub.uni-muenchen.de/3337/. Noel-Levitz. 2003. Student Satisfaction Survey: What is Student Satisfaction Survey? About the Student Satisfaction Inventory. http://www.eou.edu/ssi/. Oklahoma State University: 2004 Graduate Student Satisfaction Survey (GSSS), April 2005. 65
Random House Webster’s Dictionary: Third Edition. (1998). Publishing Group. Satisfaction.
New York: The Ballantine
Ramirez, G. M. (2008). Construction of Happiness Index among UPLB Undergraduate Students. MS Thesis. Institute of Statistics. University of the Philippines Los Baños. Renaud, J. (May 10, 1999). The Current. New Satisfaction Index Shows Student Priorities.Virola, R.A. and Castro, L.V. (2007). Meeting the Challenge for Official Statistics on Hunger in the Philippines. A paper presented on the 10th National Convention on Statistics (NCS). EDSA Shangri-La Hotel. October 1-2, 2007. William, W. (1963). Statistics for Economics. USA: Charles E. Merrill Books, Inc., Columbus, Ohio.
Please join StudyMode to read the full document