Business Communication Quarterly 2013 F

Topics: Emotional intelligence, Sociology, International Communication Association Pages: 27 (5952 words) Published: January 18, 2015
Business Communication
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Intercultural Communication Apprehension and Emotional Intelligence in Higher Education: Preparing Business Students for Career Success

Lisa T. Fall, Stephanie Kelly, Patrick MacDonald, Charles Primm and Whitney Holmes Business Communication Quarterly 2013 76: 412 originally published online 18 September 2013 DOI: 10.1177/1080569913501861

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Article

Intercultural Communication Apprehension and Emotional Intelligence in Higher Education: Preparing Business Students for Career Success

Business Communication Quarterly 76(4) 412–426 © 2013 by the Association for

Business Communication Reprints and permissions: sagepub.com/journalsPermissions.nav DOI: 10.1177/1080569913501861 bcq.sagepub.com

Lisa T. Fall1, Stephanie Kelly2, Patrick MacDonald3,
Charles Primm1, and Whitney Holmes1

Abstract

Given the expanding globalized workforce, business educators continue to seek new ways to prepare students for intercultural encounters. Although immersion in other cultures is the optimal strategy, this method is not always feasible. As such, educators seek other mechanisms to simulate intercultural experiences. This study examines emotional intelligence as a predictor of intercultural communication apprehension among university students (N = 425). Results indicate that three of the emotional intelligence subscales predict intercultural communication apprehension: emotionality, sociability, and self-control. These results support the premise that emotional intelligence manages and/or reduces intercultural communication apprehension and therefore should be integrated in business curriculum.

Keywords

business communication, intercultural communication apprehension, emotional intelligence, curriculum

The increasingly interconnected nature of the global economy exposes workers to cultural differences and opportunities for information exchange with people from around the world. Business educators are, therefore, providing students with an

1University of Tennessee, Knoxville, USA
2North Carolina A&T State University, USA

3West Virginia University, USA

Corresponding Author:

Stephanie Kelly, School of Business & Economics, North Carolina A&T State University, 1601 W. Market St, Greensboro, NC 27411, USA.

Email: sekelly@ncat.edu

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413

essential set of tools for success in business as well as in diplomacy and international relations (Morreale & Pearson, 2008). University students are not only being trained in intercultural communication on campus, they are also experiencing it with the internationalization of higher education in general becoming unavoidable (Stier, 2006). Colleges and universities can and should encourage this intercultural experi-ence, as “higher...

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Downloaded from bcq.sagepub.com at Dalat University on September 16, 2014
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