Case Study: TGIF
Quantum Software does indeed have a problem involving a disagreement in the appropriateness of a company sponsored social activity. This weekly gathering is offered by Quantum’s management as a reward for their productiveness displayed throughout the week. While the get-together appears to be very popular among employees and managers alike, there is at least one party (Bill, the corporate attorney) who voices objection to the weekly festivity (Brown & Harvey, 1995).
The problems can be defined in terms of macro; issues having to do with leadership, resources, and the surrounding infrastructure, and micro, which include internal issues such as employee training, empowerment and organizational processes. (Packard 2005). The macro issue is that there is a difference in opinion on whether or not the “beer bust” is an appropriate means of rewarding the company’s employees. Stan and Erin, the founders of Quantum Software, feel that this time is beneficial because it provides an opportunity to “encourage the team concept” (Brown & Harvey, 1995). Bill however, after witnessing an employee stumbling as a result of his drinking, questions the company’s liability of providing alcohol during the workday. The micro issue, although not specifically stated in the study, is that coworkers are subject to seeing each other as well as members of management in an intoxicated state; creating a situation where professional integrity could be compromised.
The cause for the conflict is the fact that the company is offering its employees alcohol during work hours, creating a situation where Quantum would be held liable should an accident occur at work or as the employees were leaving the office. Additional concerns are warranted in considering that not all employees (based on statistically studies of drinking in the workplace) will be included in an event where drinking alcohol is involved (NZMA, 2006). Additionally, studies show that organizations that...
References: Brown, D. & Harvey D. (2006). An experimental approach to organization and development. Upper Saddle River: Pearson
National Institute on Alcohol Abuse and Alcoholism. (2008). Alcohol and the workplace
Retrieved March 23, 2008 from http://alcoholism.about.com/od/work/l/blnaa44.htm
NZMA (2006). Alcohol consumption. Retrieved March 23,
2008 from http://www.nzma.org.nz/journal/116- 1184/645/Figures%20and%20tables.pdf
Packard,T. (1995). TQM and organizational change and development. Retrieved March
23, 2008 from http://www.improve.org/tqm.html#Exhibit%20I:%20A%20Force%20Field
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